• Here, you'll discover answers to common questions about our products, orders, payments, shipping, and returns. If you have any queries, we're here to help!


Why Philab?

Philab's distinction lies in the exceptional efficacy of our products, achieved through the generous inclusion of numerous active ingredients, all carefully formulated with high concentrations to cater to the diverse requirements of your skin.

What are the advantages of the high content of active ingredients?

Unlike many skincare products, even those in the higher price range, which often contain minimal amounts of active and anti-aging ingredients primarily for marketing purposes, Philab takes a different approach. Our products feature active ingredients in clinically studied quantities, specifically chosen for their proven benefits to the skin. This results in highly effective solutions that tackle various skin aging concerns, including fine lines, wrinkles, dryness, uneven tone, texture, under-eye bags, dark circles, and skin firmness.

Why do Philab products contain multiple active ingredients in each formula?

Philab products are founded on the principles of advanced skincare, utilizing innovative, clinically proven ingredients. We understand that addressing various skin concerns requires a multifaceted approach. Instead of relying on a single active ingredient, Philab's formulations leverage the synergistic effects of multiple clinically active ingredients. This holistic approach ensures that our products effectively target a wide spectrum of aging issues, delivering comprehensive results for your skin.

Who is Philab designed for?

Philab products are created to cater to a diverse range of skin types, and this includes men as well. Our dermatologically tested formulations are equally effective on combination, dry, oily, and sensitive skin. In essence, anyone seeking to proactively prevent, protect, and address the signs of aging will benefit from our products.

What results can I expect and how soon will they be visible?

Our products are formulated to deliver a range of benefits, including the reduction of fine lines and wrinkles, enhanced skin tone uniformity, improved elasticity, skin firmness, optimal moisture levels, and a rejuvenated appearance around the eyes, resulting in smoother and radiant skin. You'll notice an improvement in the look and feel of your skin within just a few days of use. For more substantial improvements in wrinkles and skin tone uniformity, visible results can typically be observed with consistent product use over a period of 2-4 weeks.

What happens if I discontinue using Philab products?

The Philab skincare range provides cumulative benefits to your skin but does not permanently alter its structure. If you stop using our products, your skin will gradually revert to its pre-Philab state, as it will no longer receive the ongoing benefits of the clinically proven active ingredients found in Philab products.

What should I do if my skin reacts or becomes irritated after using Philab products?

Skin reactions can vary from person to person when introducing new products. While Philab products have been extensively tested on a wide range of skin types without any irritations or adverse reactions observed, individual skin sensitivity can differ. We recommend daily use of our products, but if you experience any irritation, it's advisable to reduce the frequency of use, such as transitioning to every three days, and gradually reintroduce daily use as your skin becomes accustomed to the Philab treatment. Your skin's well-being is important to us, and we encourage you to customize your skincare routine to suit your unique needs.

Can I incorporate other products alongside Philab?

Philab products are meticulously crafted to accommodate all skin types and combat the factors contributing to skin aging. Our comprehensive range, from cleansing to correction, is designed to work in harmony, delivering the skin with the essential mechanisms for protection and reinforcement. While our products are designed to be effective on their own, some individuals may have specific preferences or needs that necessitate additional products. In such cases, it's possible to incorporate other products alongside Philab, but our formulations are carefully balanced to provide complete skincare solutions.

Do Philab products contain parabens?

Neither the final products nor the individual ingredients used in Philab formulations contain parabens. We are committed to offering products that are free from parabens and other potentially harmful ingredients.

Are there any Philab products I should avoid during pregnancy or breastfeeding?

It is essential to exercise caution regarding skincare ingredients during pregnancy and breastfeeding, as some may pose adverse effects on both you and your baby.

Although Philab products are crafted with the considerations of pregnancy and breastfeeding in mind, focusing on safe, anti-aging ingredients such as vitamin C, hyaluronic acid, peptides, niacinamide, and moisturizing components like plant extracts and oils, there are two products recommended to avoid during these periods:

  • Gentle Exfoliating Cream, due to its concentration of salicylic acid (even low).
  • Extra Moisturising & Anti-pollution Cream SPF25, because it contains chemical UV filters.

Generally, be cautious of the following ingredients, which are better to avoid due to potential risks:

  • Salicylic Acid (High-concentration): Safe in low doses, but high concentrations could pose risks.
  • Chemical Sunscreens: Ingredients like oxybenzone may impact fetal development; mineral-based sunscreens are preferred.
  • Retinoids (Retinol): Known to interfere to fetal development, these vitamin A derivatives are not recommended during pregnancy and breastfeeding.
  • Benzoyl Peroxide: The safety of this ingredient is debatable; consulting a healthcare provider is advisable.
  • Hydroquinone: Its high absorption rate through the skin raises concerns.
  • Essential Oils: Contain chemicals that can be absorbed by your body, meaning they have the potential to cross the placenta and reach your growing baby.
  • Formaldehyde and Releasers: These chemicals, known for their preservative qualities, could be harmful.
  • Parabens and Phthalates: As potential endocrine disruptors, these are best avoided due to possible links to developmental and reproductive issues.

Consultation with a healthcare professional is strongly recommended for personalized skincare advice during these significant times. Your safety and your baby's well-being are top priorities.

Are Philab products cruelty-free?

Philab is committed to cruelty-free practices. We have not conducted animal testing on our products, nor have we commissioned third parties to do so. Our raw material suppliers are held to rigorous standards, ensuring full compliance with applicable regulations, especially those related to animal testing.
Our products are manufactured within the European Union, where testing finished cosmetic products on animals has been banned since 2004. In 2009, this ban was extended to include ingredients used in cosmetic products, aligning with the Cosmetics Regulation.

Are Philab products natural?

At Philab, we are passionate about the synergy of science and nature in skincare. While our formulations do contain a significant number of natural ingredients, including botanical extracts and nourishing oils, we do not solely define ourselves as "natural" skincare. Our unique approach is anchored in science, emphasizing the meticulous fusion of scientific innovation and natural goodness.

Our commitment to safety is unwavering. We consciously avoid the use of potentially harmful ingredients like parabens and similar compounds, always prioritizing the well-being of your skin. This means our formulations often integrate a combination of both natural and scientifically developed ingredients. This fusion allows us to deliver skincare products that are not only effective but also luxurious.

While we do not restrict ourselves to the "natural" label, we are dedicated to providing you with the best of both worlds – the proven benefits of science and the wholesome qualities of nature. Transparency is fundamental to our brand, and you can readily access comprehensive ingredient lists for each product on our website. Making informed decisions about your skincare routine is our shared goal. Welcome to the world of science-enhanced skincare, where your skin receives the care it truly deserves.

In what order should I apply my products?

The order in which you apply your products can have a significant impact on their effectiveness. Here's a recommended order for your skincare routine using Philab products:
Cleanser: Start with a gentle cleanser to remove impurities, makeup, and excess oil. This prepares your skin for the products that follow.
Toner (if used): Apply a toner to balance your skin's pH levels.
Serum: Apply Philab's serums, which contain active ingredients like peptides and hyaluronic acid. These products are designed to penetrate deeply and address specific skincare concerns.
Eye Cream (if used): If you use an eye cream, gently apply it around the eye area to target concerns like fine lines and puffiness.
Moisturizer (Morning/Night Routine): Apply a moisturizer, such as Philab's moisturizing products, to lock in hydration and create a protective barrier for your skin.
Sunscreen (Morning Routine): If it's your morning routine, apply a broad-spectrum sunscreen with at least SPF 25 to protect your skin from UV damage.
Exfoliation and mask: Incorporate exfoliation and masks into your evening routine once or twice a week after cleansing and before applying your regular skincare products.

How should I store my products?

We recommend storing your products in a cool, dry place away from direct sunlight, as exposure to heat and light can affect their stability. Room temperature is ideal for preserving the integrity of our formulations. Storing your products properly, not only maintains their efficacy but also ensures a longer lifespan for your skincare items.

What is the shelf life of Philab products?

Our products have a shelf life of 30 months when unopened and stored at room temperature. However, once you've opened the product, we recommend referring to the period-after-opening (PAO) symbol on the packaging to determine the product's specific lifespan. In general, most of our products have a PAO of 9 months, while our Bio-molecular Lightening Serum has a PAO of 6 months.

Do you have samples?

At this time, we do not offer samples. However, we appreciate your curiosity, and we encourage you to explore our product descriptions and customer reviews to get a better understanding of our offerings. If you have any other questions or need further information, please feel free to reach out to us at info@philab.eu. We're here to assist you with any inquiries.


Can I make changes to the products in my order after placing it?

Unfortunately, once an order has been placed and paid, we are unable to accommodate any alterations, removals, or substitutions to the products selected. We recommend double-checking your order carefully before completing the purchase to ensure it meets your requirements.

Can I modify my shipping address after placing an order?

In the event that you wish to modify or update your designated delivery address, kindly send us an email at contact@philab.eu, at your earliest convenience, ensuring to include 'URGENT' in the subject line. We will make every effort to assist you if your order has not yet departed from our facilities. Please note that once the order has left our warehouse, typically by the end of the working day around 16:00 (GMT+2), we regret to inform you that no further changes can be accommodated.

I placed an order on your webshop but didn't receive a confirmation email. What should I do?

Normally, order confirmations are sent immediately after your purchase. However, sometimes our emails might inadvertently end up in your spam folder due to spam filters. We kindly request you to check your spam folder and, if you find our email there, mark it as "Not Spam" to ensure our future correspondence reaches your inbox.

If, after checking your spam folder, you still haven't received a confirmation from us, please reach out to us via our contact page, and we will be more than happy to assist you further. In case you don't have your order number handy, please provide us with the email address and full name you used when placing your order, and we'll investigate the issue for you. Your satisfaction is important to us, and we're here to make your shopping experience as smooth as possible.

How long does it take to process my order?

Your order will be processed within 24 hours starting from the moment you receive your order confirmation on business days. However, if you place an order on a weekend or during a public holiday, the processing will commence on the next business day. Once your order has left our warehouse, you will receive an email that includes tracking information, allowing you to monitor the status of your shipment.

How can I track my order?

Once your order leaves our warehouse, you will receive an email containing your online tracking details. You can utilize this information to easily track your order through the courier website linked in the email. This ensures you stay informed about the progress of your order and its estimated delivery time. If you have any questions or require further assistance with tracking, don't hesitate to contact us.

How do I cancel my order?

To initiate a cancellation request, kindly send an email to contact@philab.eu with the subject line containing "Cancel" and be sure to include your order number in the email. While we will make every effort to accommodate your request, please note that once your order has been handed over to the courier company, it cannot be canceled. If you still wish to cancel it, you will need to inform the courier delivery personnel that you will not accept the order and request its return to the sender. We will initiate your refund promptly upon receiving your canceled parcel and verifying its condition.

What is your return policy?

If for any reason you're unsatisfied with your purchase, you can return or exchange it within 14 days of receipt. Please ensure the products are unused, in their original packaging, and you have a valid receipt. For more details, refer to our Return & Refund Policy.

I received my order with a missing, damaged or wrong product. What should I do?

We sincerely apologize for any inconvenience you've experienced. While we strive to ensure every order is packaged accurately, errors can occasionally occur. To address this, please email us at contact@philab.eu, with your order number, clear photos of all the products received, and a photo of the packing slip with any initials clearly marked.

In the event of a damaged or incorrect order, it's essential to notify us within 14 days of receiving your shipment. Furthermore, please refrain from discarding any damaged items, as we may require additional photos for a thorough evaluation. Our team is committed to promptly addressing and resolving any issues, ensuring your complete satisfaction with your order. Your feedback is invaluable, and we appreciate your understanding in such situations. If you have any questions or need further assistance, please don't hesitate to reach out to us.

Can I return products without their original packaging/boxes?

We understand that sometimes original packaging may not be retained. To be eligible for a return, we do require that the products are in resalable condition. This means they should be unused and undamaged. For more details regarding our return policy, please refer to our Return & Refund Policy. If you have any specific concerns, feel free to reach out to us at returns@philab.eu.

I bought my product from another retailer, can I return it to Philab?

If you purchased your Philab product from another retailer, please contact the retailer directly for returns or exchanges. We can only process returns for products purchased directly from our website.

When will I get my refund?

Eligible returns will be processed within 14 days from the day we receive your return, using the same payment method used during your original purchase. Please allow some time for the refund to be processed and to appear in your account. For more details regarding returns, please refer to our Return & Refund Policy.

Are shipping fees refundable?

Shipping fees are generally non-refundable unless your return is due to receiving the wrong or damaged product. In such cases, both the return shipping costs and the new shipment to you are our responsibility. For more information on this, please consult our Return & Refund Policy.

What are your shipping destinations?

Our products originate from our warehouse in Athens, Greece, and we have established a partnership with DHL for global shipping, excluding Russia, Syria, and Iran. For detailed information on shipping rates and delivery times, please refer to our Shipping Policy. We are dedicated to exploring solutions that cater to our customers' requirements, and we will make every effort to assist you to the best of our ability.

The provided delivery times are approximate and may vary due to factors such as destination accessibility, the day of the week, unforeseen events, emergencies, and weather conditions. While we strive to meet our estimated delivery times, it is important to acknowledge that external factors beyond our control may influence the actual delivery schedule.

What payment methods are accepted?

We offer multiple convenient payment methods to suit your preferences:

Bank Transfer

If you choose this option, please initiate a bank transfer for the full order amount to our provided account. Please note that any associated bank expenses will be the responsibility of the customer. We will dispatch your order once the payment has been received. Our confirmation email will include all the necessary information for the amount transfer. Keep in mind that we can reserve the goods for a maximum of five working days, and your payment must be completed within this period. Unfortunately, if the deadline passes, we will have to cancel your order.

Credit Card

To pay by credit card (Visa, MasterCard or American Express), you'll be prompted to enter your personal information and credit card details on a secure form. This information is then securely transmitted to our payment processor (Stripe). The transaction data and your credit line are verified within seconds, and upon a successful check, the agreed amount is charged to your credit card.


PayPal offers a convenient and secure way to make payments without needing to input your banking information or credit card number. Your payment information is securely stored in your PayPal account for added convenience.

Cash on Delivery

This option is only available for deliveries within Greece and comes with an additional cost of 3€.

We aim to provide flexible payment choices to ensure a smooth and secure transaction experience for our customers. If you have any specific payment-related questions or need further assistance, please feel free to contact us at contact@philab.eu.

Didn't find the answer you were looking for?

We are here to help! So, feel free to reach out to us at contact@philab.eu, and we'll be delighted to assist you with any further inquiries or information you may need.